FAQs

Refinitiv, formerly known as Thomson Reuters. Chicago Board Option Exchange (CBOE) supplies the US market data to Refinitiv.

As a Rakuten Trade client, US and HK price feeds are free and reflect real-time prices. For US, stock price feeds are powered by CBOE so you’ll need to opt in annually to ensure uninterrupted access. For Hong Kong stock prices and chart information powered by the Exchange (HKEX).

You may download it at the end of the foreign market’s trading hour. LOGIN >> MY ACCOUNT >> MY STATEMENT >> US/HK TRADING STATEMENT.

You may view it at LOGIN >> ORDER STATUS >> TRADE HISTORY by selecting the respective period. 

The same brokerage fee is applied as well as stamp duty, and an exchange fee if you’re trading in Ringgit Malaysia. The indicative exchange rate can be found on the order pad.

Please be informed that prior to trading, you have the option to convert your Ringgit Malaysia into USD or HKD at the prevailing exchange rate.

Note : With effect from 1 August 2023, there will be a 1% surcharge fee of your monthly trading value on the US stocks executed at a share price under $1.00. The fee will be debited before 15th of the following month.

For more information on our fees you can refer here

 Click here for the full list of fees.

Matched orders are not amalgamated for foreign equity trading. For example, on the same trading day, client bought the same stock with order A and order B. Both orders will generate two purchase contracts instead of one. 

Yes, but not for Amount Order trades.

No market depth will be provided

Based on the currency settlement taking into account the indicative rate, overall trading position and Foreign Exchange Administration rules.

Yes. Up to 10,000 shares or USD 100,000 per order at one time. If you would like to trade above this, please split your orders accordingly

All orders shall be accorded with “best execution” or on a “best-effort “basis. 

Based on the SEC Investor Publication advise, SEC regulations do not state that a trade has to be executed within a set period. For more information, please refer to https://www.sec.gov/ 

Many firms use automated systems to handle the orders they receive from their customers. In deciding how to execute orders, the broker has a duty to seek the best execution that is reasonably available for its customers' orders.  

That means we as your broker must evaluate the orders received and aggregate and periodically assess it in the most favourable terms of execution. 

Price improvement opportunity is an important factor a broker should consider in executing client orders. Other factors include the speed and the likelihood of execution. 

For example: Let's say you enter a market order to sell 500 shares of a stock. The current quote is $20. The broker may be able to send your order to a market or a market maker where your order would have the possibility of getting a price better than $20. If your order is executed at $20.05, you would receive $10,025.00 for the sale of your stock – $25.00 more than if your broker had only been able to get the current quote for you. 

Of course, the additional time it takes to execute orders may result in you getting a worse price than the current quote – especially in a fast-moving market. So, the broker is required to consider whether there is a trade-off between providing you with the possibility – but not the guarantee – of a better price and the extra time it may take to do so. 

Not specifically in relation to your order but in general.  

SEC’s rules are aimed at improving public disclosure of order execution and routing practices require all market centers that trade national market system securities to make monthly, electronic disclosures of basic information concerning their quality of executions on a stock-by-stock basis, including how market orders of various sizes are executed relative to the public quotes.  These reports must also disclose information about effective spreads – the spreads actually paid by investors whose orders are routed to a particular market center. In addition, market centers must disclose the extent to which they provide executions at prices better than the public quotes to investors using limit orders. 

These rules also require brokers that route orders on behalf of customers to disclose, on a quarterly basis, the identity of the market centers to which they route a significant percentage of their orders. In addition, brokers must respond to the requests of customers interested in learning where their individual orders were routed for execution during the previous six months. 

We have provided this information as a service to investors. It is neither a legal interpretation nor a statement of SEC policy. If you have questions concerning the meaning or application of a particular rule, please email us or consult with an attorney who specializes in securities law. 

Yes, but in accordance with the Terms and Conditions accepted by you at the point of activating the FE trading service. For example, any outstanding purchases yet to be settled within the settlement period shall be liquidated immediately.  

Yes. However, this type of occurrence is expected to be rare. 

Here are just some of the circumstances. It isn’t though just limited to the below:  

• Limit price is too aggressive. It’s on the wrong side of the market and too far past the current price. 
• Possible oversold/overbought position due to corporate actions such as shares split, reverse shares split.
• Invalid Bid Ask price
• Your FE trading feature was suspended by RT/IBKR

It depends on the stock exchange. Generally, the market opens at 9:30AM Eastern Standard Time and closes at 4:00PM Eastern Standard Time subject to daylight saving time. 

No. Please trade using our web or APP. 

Your foreign trading limit will be separated by currency available.

For example, you have a trading limit of RM 4,000 and USD 1,000 respectively. You can use either USD or Ringgit Malaysia to settle the foreign purchase worth USD1,000. If the settlement currency is USD and the purchase is more than the available trading limit, you’ll need to top up and convert funds from Ringgit Malaysia to USD. Likewise, for insufficient HKD trading limit, please do the same.

Protip: You can’t use two currencies at the same time to settle the foreign/local trade. For example, you are not allowed to use USD and Ringgit Malaysia at the same time to settle the US trade. Likewise, you can’t use both HKD and Ringgit Malaysia to settle HK trade.

On your dashboard, click on ORDER STATUS > CURRENCY.

The trading sessions are pre-opening auction, continuous trading and closing auction session.

Trading is conducted Monday to Friday (excluding HK public holidays) at the following times:

If HKEX has a half day trading, pre-opening auction starts on 0900 HKY – 0929 HKT, morning session of continuous trading session starts on 0930 HKT – 1159 HKT, and closing auction starts on 1200 HKT with random closing between 1208 HKT & 1210HKT.

Notes: There is no Extended Morning Session and Afternoon Session on the eves of Christmas, New Year and Lunar New Year.

The lot size varies depending on the stocks.

For example, JD HEALTH (6618.hk) has a board lot size of 50 units, L’OCCITANE (0973.hk) has a board lot size of 250 units, while MMG (1208.hk) has a lot size of 4,000 units.

If you wish to buy 1,000 units of JD HEALTH, then you need to key in 20 board lots.

Board lot size will be indicated on the order pad.

It depends on the stock price of shares. Please refer to the below:

Please note that HKEX Exchange Fee, HKEX Clearing Fee, and HKEX Stamp Duty are calculated based on matched execution.  In the event your single order of 10,000 shares requires multiple match executions, example: First matched execution of 6,000 shares, Second matched execution of 4,000 shares, the fees will vary from the rate stated in the brokerage fees table. However please note that the occurrence of this event is rare.

Pre-opening Auction Session 

Closing Auction Session (full day) 

Closing Auction Session (half day) 

Your submitted HK order will be managed by our custodian, and it is subjected to the acceptance of the order by HK exchange. Please contact us and refer to HKEX official site’s FAQ for more information

It gives investors the opportunity to (i) diversify a portfolio easily, (ii) adopt a dollar cost averaging trading strategy, and (iii) the ability to invest in high-priced stocks that may have been out of reach (financially) previously.

Yes.

0.01 unit. Be advised that US shares priced below USD 1 are only tradeable in a whole unit. It is more cost-effective to sell fractional shares at a higher price so that the sales can cover the fees.

The list of fractional tradeable share list is subject to change tentatively at every quarter. You can’t buy in fractions once it is removed from the list.

0.0001 unit. Be advised that US shares priced below USD 1 are only tradeable in a whole unit. It is more cost-effective to sell fractional shares at a higher price so that the sales can cover the fees.

The list of fractional tradeable share list is subject to change tentatively at every quarter. IBKR (our 3rd party counterpart) will sell the fractional portion on your behalf once it is removed from the list.

Please contact our customer support team or chat with us.

Be advised that the fractional tradeable share list is subject to change tentatively at every quarter by our foreign custodian. Once a stock is removed from the fractional eligible list, no new position can be opened and our foreign custodian will close existing positions in stocks not eligible for fractional trading.  This will occur from the 10th day or as soon as practically possible after the end of the quarter in which the stock became ineligible to trade in fractions.

A trade to buy a share at a specified amount. At Rakuten Trade, this means that the specific Ringgit amount will be matched against the best available share price up for execution.

Protip: Amount orders are only applicable for US market trades and it’s only available for trades scheduled in MYR.

Via the app, go to the “Order” tab and click “Ongoing Schedule” and select “Amend Schedule” or “Cancel Schedule” to make any edits or to cancel.

You can amend or cancel the order via the “Order Status” tab (via app) at any time so long as it hasn’t yet been matched.

An American Depository Receipt (ADR) is a type of stock from non-U.S. companies that are held by a U.S. depository bank outside the United States.

Yes, but it’s limited to the select ADR shares. Please refer to the tradeable here.

The standard fee of USD0.01 to USD0.03 per ADR share, subject to announcement, is applied. If there is an available USD cash balance, ADR fees will first be settled against that and it will remain outstanding until you converted sufficient USD cash balance.

You may perform currency conversion to pay for the ADR charges.

There are 5 types of fees associated with trading ADRs that you should be aware of.

1. Depositary Receipt Fees:

Covers ADR program creation and maintenance costs. Fees differ among ADRs; investors should take note. The fee is deducted from your Cash Upfront account, recorded under cash movement and the monthly statement.

2. Conversion Fees:

Don’t forget, ADRs are traded in USD so we will convert your Ringgit Malaysia accordingly. With Rakuten Trade, you have the option to trade in RM (and we’ll handle the conversion for you back end) or at time of sell, leave the funds in USD for use on your next trade.

3. Custodian Fees:

Includes services like dividend payments, voting, and corporate actions. At Rakuten Trade, this fee is absorbed.

4. Tax:

While not a direct fee, investors should be aware of tax charges related to dividend paying ADRs. A 15% withholding tax on dividends is applied to all foreign investors. We deduct it from your sales proceeds before transferring the balance into your trading account.

5. Trading Commissions aka Brokerage:

Of course, like any investments made, a commission / brokerage is charged. With Rakuten Trade it’s the lowest in town from RM1 to RM100 depending on the transaction value regardless of whether it’s for MY, US or HK markets. If you’re trading in USD, brokerage fee is between USD1.88 to USD25.

We will send you a notification via email to top up available cash to cover the shortage of funds for the fee