FAQs

There is no maximum amount for withdrawals. However, your account should have minimum balance of RM10 to keep your account active 

If you perform withdrawal after cut off time which is 2:50pm, we will proceed to process your withdrawal on the next working day.

Online deposit transfer via our portal normally will take place immediately. However, it is subjected to your bank account status/ balance/ bank processing time and the deposit transfer must be sighted into our bank account.

If you have made the transfer and your RT account still not updated after 3 hours after 9AM (on a working day), please contact us immediately, and we will do our best to confirm your online deposit transfer status.

You may do the an intra cash transfer via the web member page or app. 

Website: Go to My account > Inter Cash Transfer

App: Go to Menu > Inter Cash Transfer

Intra-account cash transfers from Cash Upfront to RakuMargin or Cash Upfront to your Contra Account will be immediate.

Intra-account cash transfer from RakuMargin account to another RT trading account requires manual approval from Kenanga Investment Bank Berhad and Rakuten Trade to ensure your margin ratio after the withdrawal doesn’t go below the 180% threshold.

Intra-Account cash transfer from contra account to another RT trading acount requires manual approval from Rakuten Trade. 

Cut off time for intra account cash transfer within Rakuten Trade's trading account is 2:50PM on trading day.

Cash withdrawal requests is subjected to manual approval of Kenanga Investment Bank Berhad and Rakuten Trade to ensure your margin ratio after the withdrawal does not go below the 180% threshold.

You can deposit funds of RM200,000.00 and below via online bank transfer. For deposits above RM 200,000.00 you will need to go to the bank.

 Go to “My account >> Cash Deposit>> select Online Deposit” and proceed accordingly.

For deposits, more than RM200,000.00, you can either deposit funds into your account via personal cheque (deposit into the Cheque Deposit Machine) or over the counter (Interbank Transfers, Remittance /telegraphic transfer and Interbank GIRO).

 Go to “My account >> Cash Deposit>> select Offline Deposit” and proceed accordingly.

 Cheque deposits will be processed upon cheque clearance (depending on bank’s processing time) while Interbank (IBG) over the counter deposits will be processed within 1 hour (or upon fund sighting). For cheque and/or IBG deposits, you are required to upload the deposit details/slip to your dashboard.

The fee for over the counter deposits is dependent on the respective bank charges. There is no limit for each deposit/transaction.

Cash deposits via ATM machine, third party payment, physical cash deposit over the bank counter into Rakuten Trade trust account shall be rejected.

Effective 23 June 2017, Rakuten Trade accepts personal cheque deposit via bank counter or cheque deposit machine (“CDM”)

Steps:

Step 1: Take a picture /scan the cheque

Step 2: Upload multiple files (press control + select multiple file)

Step 3: Take a picture /scan the receipt or deposit slip received from the bank.

Step 4: Upload multiple files (press control + select multiple file)

The funds will be credited into your Rakuten Trade account upon clearance of the cheque (depending on the bank's processing time frame).

Deposits made on public holidays/weekends will be processed the next business day.

Sample attachment of the cheque:

 Sample from receipt of cheque deposit machine:

Should you have any queries, please feel free to contact us at 1-800-88-6001 or customerservice@rakutentrade.my

Bursa Malaysia ‘s settlement period rule subjected to type of contract. Refer to the details below;

Type of Contract: Ready Basis

1.     Tradeable Balance in Seller’s Account (Rule 9.03(1)): T + 1 by 4:00pm

2.     Payment to Selling Client (Rule 9.03(2)): T + 2, no later than 12:30pm

3.     Delivery to buyer (9.03(2)): T + 2, no later than 10:00am

4.     Payment by Buying Client (Rule9.03 (2)): T + 2, no later than 12:30pm

5.     Selling Out: T + 2, from 12:30pm until T + 3

Type of Contract: Immediate Basis

1.     Tradeable Balance in Seller’s Account (Rule 9.03(1)): T  by 4:00pm

2.     Payment to Selling Client (Rule 9.03(2)): T + 1, not later than 12:30pm

3.     Delivery to buyer (9.03(2)): T + 1, no later than 10:00am

4.     Payment by Buying Client (Rule9.03 (2)): T + 1, no later than 12:30pm

5.     Selling Out: T + 1, from 12:30pm until T + 3

Yes, for Cash Upfront and Contra account interest earn 1.75% p.a. calculated on daily rest, credited monthly into your account.

Your sales proceeds will be automatically credited into your Trading Account two days after the transaction (T+2). Only then will it be reflected as available cash.

Note: T is the transaction day

We will not process/accept the deposit or refund and any unclaimed monies after 12 months will be transferred to the Jabatan Akautan Negara Malaysia (Accountant General’s Department of Malaysia).

Please send an email to customerservice@rakutentrade.my requesting to return to sender or our Customer Support will contact you for refund process.

Please provide the information as below:

BANK NAME: XXXXXXXX
BANK ACCOUNT NUMBER: XXXXXXX (UNDER PAYEE NAME)
AMOUNT: RM XXXXXXXX

Note: Bank account details MUST be the sender account. The 3rd party refund process will take at least 2 working days depending on the timing of rejection and/or full information received. 

Your cash will be kept separately in a trust account with Kenanga Investment Bank

 For more information please refer to the following clauses extracted from our Terms and Conditions:

 Clause 9 TERMS AND CONDITIONS GOVERNING THE CLIENT TRUST ACCOUNT

9.1 The Client’s trust account is subject to the Company’s continued discretion to grant, maintain and operate. The Client represents and warrants that the Client has full power and capacity to open the Client’s trust account and will not by so doing contravene or result in a default under any provision of any applicable Laws and Rules or of any judgment, injunction, order, decree or agreement or instrument binding upon the Client.

9.2 In addition to, and not in derogation of the terms and conditions set out herein, the Client hereby irrevocably and unconditionally agrees to the following in respect of the Client’s trust account:

9.2.1 That all monies which have been deposited into the Client’s trust account shall be dealt with in accordance with the terms Clause 6.1.4; The Client hereby further authorizes the Company to utilise part or all of any monies as may be held by the Company under any trust relating to Client's monies (including monies paid into the trust account pursuant to Section 111 of the CMSA) to set-off the debit balance in any of Client’s Account(s);

Please go to MY ACCOUNT >> TRANSACTION HISTORY >> CASH

You can either deposit funds into your account via personal cheque (deposit into the Cheque Deposit Machine) or over the counter (Interbank Transfers, Remittance /telegraphic transfer and Interbank GIRO).

 Go to “My account >> Cash Deposit>> select Offline Deposit” and proceed accordingly.

Cheque deposits will be processed upon cheque clearance (depending on bank’s processing time) while Interbank (IBG) over the counter deposits will be processed within 1 hour (or upon fund sighting). For cheque and/or IBG deposits, you are required to upload the deposit details/slip to your dashboard.

For other offline deposits, timing is dependent on your bank account status/ balance/ bank processing and deposit transfer time. It will be credited into your Rakuten Trade account once the funds are sighted in our bank account.

The fee for over the counter deposits is dependent on the respective bank charges. There is no limit for each deposit/transaction.

Cash deposits via ATM machine, third party payment, physical cash deposit over the bank counter into Rakuten Trade trust account shall be rejected.