Kaizen (改善)
At Rakuten Trade, we are constantly looking for ways to improve our services and product offerings. We call it Kaizen (改善).
So whether you had an exceptional experience or one that needs improvements, we would love to hear from you.
Our client's voice is at the heart of everything we do, so we would love to hear from you so we can improve for the better.
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Share With Us Your Feedback
Give us the privilege of sharing your experiences with us. We would love to hear from you.
IIf your experience with us was not a positive one, please do share it with us to so we can immediately look into the matter. Rest assured that we will respond to your compliant upon completion of the investigation or within 7 days with a reply via letter/ email.
FAQEMAIL USIIf your experience with us was not a positive one, please do share it with us to so we can immediately look into the matter. Rest assured that we will respond to your compliant upon completion of the investigation or within 7 days with a reply via letter/ email.
Securities Industry Dispute Resolution Center (SIDREC)
In the event that you are not satisfied with our final response to you, you may refer your complaint to the below within 180 days from the date of our final response letter.
Securities Industry Dispute Resolution Center
Address : Unit A-9-1, Level 9, Tower A
Menara UOA Bangsar
No. 5, Jalan Bangsar Utama 1
59000 Kuala Lumpur
Contact number : 03-22822280
Fax : 03-22823855
Email : info@sidrec.com.my
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