FAQs
Please send an email to CustomerService@rakutentrade.my on the issue / challenges faced within 48hours of the occurence for further investigation. Please include your account details, the transaction details, and a screenshot if relevant. We will respond via email accordingly.
Sorry to hear that. We usually respond to emails quite quickly on a weekday. If you haven't yet heard from us, please do chat with us using our Livechat function here
If you resubmitted an incomplete application, it will be processed within 72hours.
Rest assured we do endeavour to reply to ALL enqueries.
Can you pls clear your cache, restart your browser and try again. Here are some tips from Google on how to do so, click here!
Please do regularly check the ticker bar on the main page of the website / dashboard for announcement on our system maintenance.
We perform daily maintenance from 5:00:00PM to 5:59:59PM and 11:15:00PM to 11:59:59PM on trading days. During this period, select services will not be available.
Effective from 1 Apr 2024, a new email domain will be added to our email service.
New email: <rakutentrade@pinpoint-insights.com>
In addition to our current email <info@rakutentrade.my>, please be reminded our emails from those 2 addresses are from Rakuten Trade.
If you have any questions, you can email us at customerservice@rakutentrade.my or for general platform / account support, you can reach us via Facebook and Instagram or you can chat with us here.
