FAQs
A trading pin is a six-digit pin used as a security feature to trade online. It was the 6 digit number you created in your account opening form.
If you have forgotten it, please logon to the members page via www.rakutentrade.my/login and then click “Settings”, select “change trading pin” and proceed accordingly.
1st Session
Pre-opening: 8:30am
Opening and continuous trading: 9:00am
Closing: 12:30pm
2nd Session
Pre-Opening: 2:00pm
Opening and continuous trading: 2:30pm
Pre-closing: 4:45pm
Trading at last: 4:50pm
Closing: 5:00pm
You can amend your unmatched order at “Order Status”. Select the order you wish to amend /or cancel and execute as per instructions.
Under the order status section, it will be shown under "Status" column.
The minimum number of shares that you can place is 1 share (for Odd lot) and a minimum of 100 shares (for board lot), whereas the maximum number of shares that you can place in a normal board lot order is 5,000 (500,000 shares).
No as they are not facilitated by Rakuten Trade.
5 Market depth displays 5 levels of current best bids and asks price of a particular stock. You can view 3 levels of market depth at no cost on Rakuten Trade’s website.
For new account activated, you will get access to Bursa Malaysia's five market depth services FREE for the first 3 months post account activation
After that, if you trade within the free subscription period (3 months), we will extend the service for free for an additional month (30 calendar days). It will start 1 calendar day after the Transaction Date*.
If you trade at any time after the free subscription period, you will receive the 1 month free subscription a day after the transaction date.
You may also subscribe for the service at RM2.00 for 30 calendar days. It will be effective from/on the date you purchased it.
Notes: Transaction Date* is the date you purchased/sold the shares.
There are 2 types of orders, Day Orders and Good till Date (GTD) Orders. All day orders submitted are only valid for the trading day. GTD orders will be carried forward continuously each trading day until the expiry date selected upon order execution of orders are unfilled / unmatched. The GTD order is valid up to 30 calendar days only.
Yes, you can create up to 10 sub-folders consist of 100 stocks in each folder. A total of 1,000 stocks.
No. Trading on behalf is prohibited.
A market order is an order to buy or sell a stock at the current market price. The advantage of a market order is that it is almost always guaranteed that the order will be executed (as long as there are willing buyers and sellers).
Rakuten Trade’s Market Buy Order requires more trading limit. This is to ensure the immediate execution of Market Buy Order to match to the best available seller price(s) in the market depth.
Therefore, the required trading limit for Market Buy Order will be calculated 30% higher for shares with current market price / last done price trading at RM1.00 and above.
The required trading limit for Market Buy Order will be calculated RM0.30 higher for shares with current market price / last done price trading below RM1.00
The following is the mechanism of Rakuten Trade Market Buy Order:
| Current Market Price Trading at | Rakuten Trade Market Order Price Band Percentage & RM | Minumum Trading Limit Require |
| RM1.00 & above | 30% (above current market price) | RM1.00+30%+Brokerage+Stamp Duty+Clearing Fees |
| Below RM1.00 | RM0.30 (above current market price) | RM0.90+0.30+Brokerage+Stamp duty+Clering Fees |
* Price band percentages will be 30% above the current market price, as such customer trading limit should have a minimum of RM138.50 in order to purchase 1 board lot or 100 units of shares.
No, trading on LEAP market are not facilitated by Rakuten Trade.
You can view your daily trade statement via our website, by logging onto your online trading account “My account”, “My Statement”. Monthly statements (within 12 months only) will be updated into “My Statement”.
For transactions RM1 million and above, an additional 0.01% levy fee will apply after post-amalgamation. The final amount may differ. If you find that your trading limit is a negative amount, please reach out to our Customer Support team or top up funds accordingly.
When the brokerages and fees are more than the gross value of the sales proceeds, a negative sales proceed occurs. Please exercise caution especially when the selling shares has a gross value near to zero. A negative sales proceed will be charged to your trading account so do ensure you have sufficient funds for this.
- New: New Order submitted by the customer pending submission to Order Management System (OMS)
- Sent: Order has been sent to BURSA by Rakuten Trade order routing system and is pending BURSA acknowledgement.
- Acknowledged: Order received, has been acknowledged by BURSA and is queuing for matching
- Matched: Order fully matched
- Partial Matched: Order partially matched
- Partial Cancelled: Order partially matched. Balance that is unmatched has been successfully replaced or cancelled by the Customer/ cancelled by BURSA
- Rejected: Order has been rejected by BURSA
- New AMO: After Market Order. Order has been submitted after 5:00pm/ before 8:30am/ on a public holiday.
- SBO: Session break order
- Pending replace: order has been amended and will be changed soon
Board lots are more than 100 shares. Odd lots are 99 and below.
- A market order is an order to buy or sell a share immediately. It ensures that the order will be executed but does not guarantee the price.
- A limit order is an order to buy or sell a share at a specific price or better. A BUY order will be executed at the limit price or lower (better price) while the sell order will be executed at the limit price or higher (better price)
Generally, dynamic price limit is introduced to prevent sudden fluctuation in price movement of securities. It applies to all securities except new listings. It ensures the next matching price is within the range of a percentage/absolute value allowed from the last done price of securities during trading hours. Generally, it will be +-8% or 8cent from the last done price.
For example, if the last done price of a stock is RM2.00, then the next matching price must be within the range of RM1.84 to RM2.16.
The average acquisition price displayed on the online portfolio is only an indicative information. We calculate the average acquisition price or indicative price based on cost basis with the available information presented to Rakuten Trade. In the event of shares consolidation/capital reduction (Bursa and US market), inward and outward shares transfer or any movement to the online portfolio, it will affect the result of average acquisition price at the online portfolio. Rakuten Trade strongly advise you to maintain your own Securities transactions records at all times.
Yes, you may. Please send us your request via email to customerservice@rakutentrade.my We will advise you and amend your average acquisition price of your online portfolio accordingly with your consent.
Will RT record my previous broking house average acquisition stock price once I completed share transfer to RT?
No. Share transfer is done via Central Depository System (CDS) that is fully owned and operated by Bursa Malaysia Depository Sdn Bhd where this service handles only units instead of price. To mitigate this issue , RT will use yesterday closing price to update your stock price in RT online portfolio
