FAQs
Once you have completed the account registration, you will receive an email for you to verify your email with us.
If there is any further information required for the account activation, we will reach out to you via email.
Once your account has been activated, you will receive an email with a temporary password for you to login.
If you are receiving an error message in obtaining your username or resetting your password, that would mean that the information provided is different from your registration details with us.
Please ensure you input the “Name” as per your Identification Document provided to us.
Also, please ensure the “Contact Number” entered includes the country code. For example, if you have a Malaysian contact number, you can enter it as +60123456789.
Kindly ensure that you have made a deposit via your personal bank account in your own name as we do not accept deposits from third party accounts.
If you have made a deposit from your personal bank account and the status is pending, please contact our customer service to check on your deposit status.
If you have sold your stocks, the sales proceeds will be credited into your trading account with us after T+2 settlement period for Bursa Malaysia and Hong Hong market (traded day + 2 working days) and after T+1 settlement period for US Market (traded day + 1 working day).
T+ 2 settlement for Bursa Malaysia and Hong Kong market.
For example, if you have sold a stock on Monday, the sales proceed will only be credited to your trading account on Wednesday as per the example below.
T+0: Monday (trading day)
T+1: Tuesday (trading day)
T+2: Wednesday (trading day)
T+ 1 settlement for US market.
For example, if you have sold a stock on Monday, the sales proceed will only be credited to your trading account on Tuesday as per the example below.
T+0: Monday (trading day)
T+1: Tuesday (trading day)
I have received a notification on a successful withdrawal however, I am unable to see the funds reflected in my bank account.
The email serves as notification that your withdrawal request has been processed by us. You may wait for the bank processing timing and use the below timeline for your reference.
Our cut-off time for a cash withdrawal is at 2.50pm on a business day. If you perform a withdrawal before 2.50pm on a business day, we will process the withdrawal on the same day, and it will be credited to your bank account by 11pm on the same business day.
However, if you perform a withdrawal after the cut-off time, the withdrawal request will be processed the next business day, and it will be credited by 11pm on that business day.
The net dividend payment will be credited into your trading account once we have received the payments from our custodian. It may take around 3-5 trading days after the payment date (excluding weekends & public holidays) for the processing.
Your CDS account might be in a Dormant or Inactive state. You can contact our Customer Service to check further on this. A RM 5 fees will be charged for reactivation of CDS Dormant Account.
How do I transfer shares into my Rakuten Trade account and what information would I need for the transfer?
You will need to contact your current broker to request for a share transfer out to Rakuten Trade.
Below is the information which you would need for the transfer.
|
Type |
Cash Upfront/ Contra |
Margin |
|
ADA Number |
073-001 |
073-001 |
|
CDS Number |
KENANGA NOMINEES (TEMPATAN) SDN BHD RAKUTEN TRADE SDN BHD FOR XXXXXXX (your name as per your ID) |
KENANGA NOMINEES (TEMPATAN) SDN BHD PLEDGED SECURITIES ACCOUNT FOR XXXXXXX (your name as per your ID) |
|
CDS Number |
073-001-XXXXXXXXX (your CDS number is located at the top left corner of the trading platform, below the ‘Cash Upfront/ Contra’ tab) |
|
Please note that the "trading account number" listed on the dashboard (not the tab) is your Rakuten Trade account number and not your CDS number
