FAQs

How can I change my personal details?

You can change your personal details at "setting", "edit" and proceed accordingly. For "Non-Mandatory" details you can change it online. For mandatory details, you must email us the change request at customerservice@rakutentrade.my.

Mandatory personal details:

  1. Marital Status
  1. Employment Status
  1. Occupation
  1. Designation
  1. Mailing Address (if different)
  1. Contact No. (Home)
  1. Contact No. (Office)
  1. Contact No. (Office Extension)
  1. Email Address (Secondary)
  1. Name of Bank
  1. Account Number
  1. Income Evidence (Latest 3 Months)
  1. Documentary Proof of Mailing Address

Non-mandatory personal details:

  1. Country of Birth
  1. Residency
  1. Race
  1. Bumiputra Status
  1. Permanent Address (As per NRIC/ other ID)
What I need to do to transfer my shares from another broker to Rakuten Trade?

You will need to contact your current broker to request for a share transfer out to Rakuten Trade.  

Below is the information which you would need for the transfer.

Type 

Cash Upfront/ Contra 

Margin 

ADA Number

073-001

073-001

CDS Number 

KENANGA NOMINEES (TEMPATAN) SDN BHD RAKUTEN TRADE SDN BHD FOR XXXXXXX (your name as per your ID) 

KENANGA NOMINEES (TEMPATAN) SDN BHD PLEDGED SECURITIES ACCOUNT FOR XXXXXXX (your name as per your ID) 

CDS Number 

073-001-XXXXXXXXX (your CDS number is located at the top left corner of the trading platform, below the ‘Cash Upfront/ Contra’ tab) 

 Please note that the "trading account number" listed on the dashboard (not the tab) is your Rakuten Trade account number and not your CDS number

Do I need to upload any documents as proof of change of address?

Yes, and you will need to upload proof of your new corresponding address (i.e.: copy of identity card (NRIC), utility bill, telco bill, etc.)