FAQs

You can deposit funds into your account using Instant Transfer (DuitNow), a personal cheque (via the Cheque Deposit Machine) or over the counter (Interbank Transfers, Remittance /Telegraphic Transfers, and Interbank GIRO). This method is recommended for deposits exceeding RM 200,000.

 Step 1: Log onto the dashboard (web) >> Go to “My account >> Cash Deposit>> Select Offline deposit” to find Rakuten Trade's bank account number.

Step 2: Transfer the funds to Rakuten Trade.

Step 3: Upload the transaction receipt on the Offline Deposit page.                                                                        *Ensure the bank slip is a full image and clearly visible.

Step 4: Fill in the "Deposit Amount", "Enter Bank Reference Number" and "Date of Deposit" .

Step 5: Click "Proceed".

 Cheque deposits will be processed once the funds are sighted on our end while Interbank GIRO may take up to one day to be processed. There is no limit per deposit or transaction.

Important: Physical cash deposits using over the bank counter, Cash Deposit Machine (CDM), or third-party payments into the Rakuten Trade trust account shall be rejected and unsuccessful online deposits cannot be uploaded using offline methods.

Yes. It'll be considered an "Offline" deposit so you will need to submit the proof of transaction to your dashboard.

Step 1: Log onto the dashboard (web) >> Go to "My Account >> Cash Deposit >> Select Offline deposit" to find Rakuten Trade's bank account number.

Step 2: Transfer the funds to Rakuten Trade.

Step 3: Upload the transaction receipt on the Offline Deposit page                                                                         *Ensure the digital bank slip is a full image and clearly visible.

Step 4: Fill in the "Deposit Amount", "Enter Bank Reference Number" and "Date of Deposit".

Step 5: Click "Proceed".

Important : Third-party payments into the Rakuten Trade trust account shall be rejected and unsuccessful online deposits cannot be uploaded using offline methods.

Please go to MY ACCOUNT >> TRANSACTION HISTORY >> CASH

You may go to “My account" , "Cash Withdrawal” and proceed accordingly.

There is no maximum amount for withdrawals. However, your account should have minimum balance of RM10 to keep your account active 

If you perform withdrawal after cut off time which is 2:50pm, we will proceed to process your withdrawal on the next working day.

Cash withdrawal requests is subjected to manual approval of Kenanga Investment Bank Berhad and Rakuten Trade to ensure your margin ratio after the withdrawal does not go below the 180% threshold.

You may do the an intra cash transfer via the web member page or app. 

Website: Go to My account > Inter Cash Transfer

App: Go to Menu > Inter Cash Transfer

Intra-account cash transfers from Cash Upfront to RakuMargin or Cash Upfront to your Contra Account will be immediate.

Intra-account cash transfer from RakuMargin account to another RT trading account requires manual approval from Kenanga Investment Bank Berhad and Rakuten Trade to ensure your margin ratio after the withdrawal doesn’t go below the 180% threshold.

Intra-Account cash transfer from contra account to another RT trading acount requires manual approval from Rakuten Trade. 

Cut off time for intra account cash transfer within Rakuten Trade's trading account is 2:50PM on trading day.

Step 1: Take a picture /scan the cheque with the cheque bud (Appendix 1)

Step 2: Take a picture /scan the receipt or deposit slip received from the bank (Appendix 2)

Step 3: On Offline Deposit page, upload multiple files (press control + select multiple file)

The funds will be credited into your Rakuten Trade account upon clearance of the cheque (depending on the bank's processing time frame).

Deposits made on public holidays/weekends will be processed the next business day.

Sample attachment of the cheque (Appendix 1):

Sample from receipt of cheque deposit machine (Appendix 2):

Bursa Malaysia ‘s settlement period rule subjected to type of contract. Refer to the details below;

Type of Contract: Ready Basis

1.     Tradeable Balance in Seller’s Account (Rule 9.03(1)): T + 1 by 4:00pm

2.     Payment to Selling Client (Rule 9.03(2)): T + 2, no later than 12:30pm

3.     Delivery to buyer (9.03(2)): T + 2, no later than 10:00am

4.     Payment by Buying Client (Rule9.03 (2)): T + 2, no later than 12:30pm

5.     Selling Out: T + 2, from 12:30pm until T + 3

Type of Contract: Immediate Basis

1.     Tradeable Balance in Seller’s Account (Rule 9.03(1)): T  by 4:00pm

2.     Payment to Selling Client (Rule 9.03(2)): T + 1, not later than 12:30pm

3.     Delivery to buyer (9.03(2)): T + 1, no later than 10:00am

4.     Payment by Buying Client (Rule9.03 (2)): T + 1, no later than 12:30pm

5.     Selling Out: T + 1, from 12:30pm until T + 3

Yes, for Cash Upfront and Contra account interest earn 1.75% p.a. calculated on daily rest, credited monthly into your account.

Your sales proceeds will be automatically credited into your Trading Account two days after the transaction (T+2). Only then will it be reflected as available cash.

Note: T is the transaction day

Please send an email to customerservice@rakutentrade.my requesting to return to sender or our Customer Support will contact you for refund process.

Please provide the information as below:

BANK NAME: XXXXXXXX
BANK ACCOUNT NUMBER: XXXXXXX (UNDER PAYEE NAME)
AMOUNT: RM XXXXXXXX

Note: Bank account details MUST be the sender account. The 3rd party refund process will take at least 2 working days depending on the timing of rejection and/or full information received. 

We will not process/accept the deposit or refund and any unclaimed monies after 12 months will be transferred to the Jabatan Akautan Negara Malaysia (Accountant General’s Department of Malaysia).

Your cash will be kept separately in a trust account with Kenanga Investment Bank

 For more information please refer to the following clauses extracted from our Terms and Conditions:

 Clause 9 TERMS AND CONDITIONS GOVERNING THE CLIENT TRUST ACCOUNT

9.1 The Client’s trust account is subject to the Company’s continued discretion to grant, maintain and operate. The Client represents and warrants that the Client has full power and capacity to open the Client’s trust account and will not by so doing contravene or result in a default under any provision of any applicable Laws and Rules or of any judgment, injunction, order, decree or agreement or instrument binding upon the Client.

9.2 In addition to, and not in derogation of the terms and conditions set out herein, the Client hereby irrevocably and unconditionally agrees to the following in respect of the Client’s trust account:

9.2.1 That all monies which have been deposited into the Client’s trust account shall be dealt with in accordance with the terms Clause 6.1.4; The Client hereby further authorizes the Company to utilise part or all of any monies as may be held by the Company under any trust relating to Client's monies (including monies paid into the trust account pursuant to Section 111 of the CMSA) to set-off the debit balance in any of Client’s Account(s);