FAQs
Any individual aged 18 years and above (except those who have been declared bankrupt) with a Malaysian bank account.
Within 1 working hour, provided your biometric and document verification is correct.
The Central Depository System (CDS) is the means of representing ownership and movement of securities. We will open one when you sign up with us.
Once your account is activated, you'll be able to see your CDS number on your web dashboard right below the ‘Cash Upfront / Contra / RakuMargin’ tab.
Your CDS Account Number will appear as 073-001-xxxxxxxxx.
You can click on “forgot username” or “forgot password” and proceed accordingly. Your ID and/or password will be sent to you via the email address you registered at the time of account opening.
If you experience a pop up display of "Username Not Exists", this means that you did not key in the correct details.
* The “Name” in the “Forgot Username/Password?” should be the name as per stated in your NRIC.
* The “Contact Number” in the “Forgot Username/Password?” should start with country code which is +6 [your contact number].
Please ensure you create a secure password:
*Must be 8-12 characters
*Must be a combination of numbers and alphabets (alphanumeric) with at least 1 capital letter
*Must include at least 1 special characters from (!@#$%&*)
Rakuten Trade’s account opening form uses biometric and document verification tools to authenticate the applicant. All you need is to have your photo ID (NRIC or Passport) on hand, proof of address (if mailing address is different from IC) and be ready to do a face verification.
Yes, you can for Cash Upfront and Contra Account only. For a RakuMargin account, students, unemployed individuals, housewives will not be eligible to apply.
You can continue the account opening process by scanning the QR code on screen with your mobile device.
This is to ensure that the photo ID matches you.
Step 1: Ensure your entire face is in the center of the oval.
Step 2: When the facial verification is ready press “Click To Start”.
Step 3: Once completed, press “Proceed to Next Step”.
Protip: Do note that if the face recognition fails, you may click “Try Again” until it is accepted.
You can apply by logging into your dashboard via website (www.rakutentrade.my/login) or via the iSPEED.my app after your Cash Upfront account is activated. Just click on the tab that says “CONTRA ACCOUNT. OPEN NOW”
