Client Services Specialist
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Customer Service is the first contact point to customers. Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information.
Duties & Responsibilites
- Upholding a consistently positive, empathetic, and professional approach in all customer interactions.
- Promptly assisting our customer inquiries and engaging with them via diverse communication channels including phone calls, emails, and live chat.
- Efficiently handling forms, applications, and various requests.
- Documenting customer interactions, transactions, and any feedback or concerns raised.
- Collaborating and liaising with cross-functional teams to ensure seamless project execution.
- Ensuring customer satisfaction through attentive and excellent customer support skills.
- Actively participating in marketing events and contributing to the development of new products where necessary.
- Staying abreast of any updates or modifications to policies and procedures in a timely fashion.
- Undertaking additional responsibilities as delegated by superiors, including ad-hoc tasks to support team objectives.
Qualifications
- Candidates who are fluent in Mandarin are preferred because the role requires candidates to interact with Mandarin-speaking clients.
- Candidates must possess at least a Diploma or Bachelor Degree in Business Administration or equivalent.
- At least 1 – 2 years working experience in Stock Broking Dealings.
- Proficient in Bahasa Malaysia / English / Mandarin.
- Patient and possess excellent communication and problem-solving skills.
- Good knowledge of MS Office and Power Point.
- Enjoys working in a fast-paced, innovative environment where the focus is on continuous improvement, change and the challenge to make it better.
